Our Terms and Conditions



1.    "The Company" refers to Festival Events & Planning Limited (company registration number 10956946). 

2.    "The Customer" refers to any company or organisation to which "The Company" is contracted to supply goods and/or services. 

3.    "Goods" are any items that are the subject of any contract between the company and the customer, regardless of ownership. 

4.    "The Contract" is any written or verbal agreement between the customer and the company for the latter to provide goods and/or services. 




5.   Hire goods remain the property of the company at all times. 

6.   The hire period will commence from the time of delivery and will terminate following the hire goods' collection. 

7.   During the entirety of the hire period, the customer will be responsible for the safekeeping of the hire goods and for keeping these goods in a reasonable state of repair. 

8.   The customer is responsible for any damage caused to the hire goods beyond reasonable wear and tear. The customer will be charged for any repair or refurbishment work that is deemed necessary. 

9.   In the event of total loss or irreparable damage to any hire goods for whatever reason, the customer will be responsible for the full replacement value of these goods. It is the customer's responsibility to arrange insurance against such risk. Full details of replacement values can be obtained upon written request. 

10.The company will make every effort to deliver and collect goods at the times specified by the customer, however it will not, under any circumstances, accept liability for any expense borne by the customer for any delay in delivery or collection.

11.In the event of a delay in collection, the customer is reminded that they are responsible for the safekeeping of the hire goods as detailed in clause 7. 

12.The company reserves the right to substitute alternative goods of a comparative or superior quality subject to availability.

13.Delivery and collection will be stated within the quotation and alterations to the schedule may be subject to an additional cost. 

14.All hire charges quoted are per day/per week/per month/agreed hire period and no reductions or refunds will be made after the commencement of the chargeable period. 

15.On acceptance of the quote a 25% deposit fee is payable to secure your date.  The customer agrees to make this payment by BACS to Festival Events and Planning Limited: Acct Number 73216667, Sort-Code: 20-82-13. The customer acknowledges that the booking will not be confirmed until this deposit is received.  The full balance is due 28 days prior to the event.

16.Acceptance of a quotation constitutes an order being placed and is consequently subject to the following cancellation fees: Cancellation received more than 6 months before the event: No charge.  Cancellation received more than 3 months before the event: 25% of the invoice value. Cancellation received within 7 days before the event: 50% of the invoice value. Cancellation received within 2 days before the event: 100% of the invoice value.   

17.The company suggests that you take out insurance for your event to cover these amounts.

18.Any reductions in quantities will be subject to the following alteration fees: Alteration received more than 28 days before the event: 25% of the reduction of the invoice value. Alteration thereafter: 100% of the reduction of the invoice value. 

19.It is the responsibility of the customer to ensure that the company is given adequate access during both delivery and collection of hire goods. 

20.Credit facilities will not be offered on hire contracts unless previously agreed in writing. Payments MUST be made in advance. Any failure on the part of the customer to make such payments on time will result either in the hired goods not being delivered, or, in the case of goods already on site, being removed without prior notice. 

21.Our products are branded with our company logo and telephone number and any attempt to remove this branding will be considered as damage to our goods and the customer will bear the responsibility for the repair of these goods. 

22.In the event of goods being returned before the specified due date, no refunds will be issued. 

23.We reserve the right to charge the cost of repair or replacement to the customer in the event of unreasonable damage or loss of goods. 

24.Unless otherwise stated, our goods are supplied used and as such may display signs of use. 



25.Payments in part or full of any contract to supply goods/or services herein referred to shall be deemed to constitute full acceptance of these terms and conditions. 

26.Title to any goods sold shall remain vested in the company and shall not pass to the customer until the purchase price for the goods sold has been paid in full and received by the company. 

27.The company reserves the right to charge interest at the rate of 3% per month above the Bank of England base rate on overdue accounts. 

28.In the event of a customer being in default of payments, the company reserves the right to hold any of the customer’s goods against such payments. If the payment is not received within a reasonable period, the company retains the right to, at its absolute discretion, sell off all or part of such goods, as agent for the customer, and set the proceeds against the monies due any costs incurred. Upon accounting to the customer for any balance outstanding, the company will be discharged from all liability whatever in respect of the goods.

29.The company shall be relieved of its obligation to perform any contract to the extent that the performance is prevented by failure of the customer, fire, weather conditions, industrial dispute, labour disturbances, or by any other cause beyond the reasonable control of the company. 

30.No employee of the company, whilst in the course of his/her duties, shall be held separately or individually responsible under any circumstances whatsoever for any liability for loss, damage or other default outside his or her reasonable control. 

31.These terms and conditions can only be changed with the written approval of a director of the company. 

32.Shortages and damages to hired linen will be charged at the full replacement value. No substitute items will be accepted as replacement by the owner. Damages include items that have sustained burns and scorches, cuts and rips, defacement, ink marks, earth or concrete stains and candle wax. All linen must be returned in the original bags or boxes provided and in a dry state.